The IAO® stands for quality. In March 1997 we were awarded the ISO 9001 quality certificate in "Osteopathic Education and Training", making us the first school for osteopathy in Europe to gain this quality label.
The ISO 9001 Quality Label was produced by ISO/TC 176 "Quality management and quality assurance" of the International Organization for Standardization (ISO). This European Standard has the status of National Standard in the following countries: Belgium, the Netherlands, Germany, Denmark, France, England, Finland, Italy, Spain, Luxembourg, Sweden, Switzerland, Greece, Portugal, Austria, Ireland, Norway, Iceland, etc.
The IAO® is regularly and thoroughly audited in relation to the international ISO quality standard. Until April 2018 the IAO® holds the EN ISO 9001 quality label, which is unique in Europe. The ISO 9001 model of quality assurance is independent of the nature of the economic activity or the services offered. The system is specified per sector and therefore also involves specific requirements for education. The IAO® created and maintains a written quality manual with specific procedures in relation to the education provided and the services offered. The IAO and its employees adhere strictly to these procedures. Lloyd's Register Quality Assurance Ltd. conducts regular external checks and audits. The latest audit took place in March 2015, and one of the conclusions from this report neatly summarises what we at the IAO are aiming for:
"The IAO® is a "private school" and thus occasionally the target of some criticism. All official recognitions are, however, obtained where required and the increasing number of registrations shows that what the IAO® offers meets the demands and requirements of the market-outside world."
The IAO® was knighted in the Order of Quality Care on the basis of this ISO Label. Further information about this label can be found at the website of the ISO (International Standards for Business, Government and Society).